Our Mission

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable.

What We Offer

Siloam Health is committed to caring for staff in the same excellent manner as we care for patients by providing the following benefits to our full-time staff:

• 100% Employer paid medical and dental insurance
• 100% Employer paid life and disability
• Simple IRA with employer match up to 3%
• HSA with up to $1,300 match by employer or FSA
• Low-cost vision insurance
• 3 weeks of PTO in the first year
• 10 Paid Holidays
• Limited weekends
• Consistent schedule
• Diverse team and patient population
• Mission leave
• Extended Illness Benefit

What You'll Do

The Medical Assistant at Siloam collaborates with the larger clinic team to provide patient care through intake, onsite diagnostics and treatments, patient education, and occasional home visits. Everything is done in the context of whole person care with a team model.

Primary Duties and Responsibilities

• May provide nursing support directly for one specific provider or rotate among all the providers.
• When needed, retrieves messages from the nurse voicemail, sending messages to the appropriate physician and/or their nurse.
• Performs in-office procedures as needed: HbA1c, blood glucose, strep screen, U/A, pregnancy test, EKGs, audiometry and spirometry.
• Provides PO, IM and nebulized medications as needed
• After training, may administer VFC vaccines
• Provides training and resource support for volunteer nurses.
• Performs phlebotomy for in-office laboratory when needed.
• Collaborates with other members of the team by making phone calls on behalf of the provider to the patient, pharmacy or another physician’s office.
• May provide patient education as directed by provider.
• Provides patient follow-up through phone calls and occasional home visits.
• Delivers care in the manner that preserves patient autonomy, dignity and rights.
• Participates in on-going quality improvement (QI) activities within the roles defined above.
• May answer incoming calls from patients, pharmacies, and other healthcare providers using established clinical protocols
• May relay test results as directed by a provider and answer questions within defined MA scope of practice
• Will escalate complex medical questions, red flag symptoms, or concerns requiring clinical assessment to the Triage RN immediately per protocol
• Will document all patient phone encounters accurately per clinical protocols
• Will function under the direct supervision of the Triage RN when serving in a phone MA role

Other Duties

• May provide health education to community health workers within the Community Health program if designated.
• May perform quality control measures on equipment if assigned.
• Performs OSHA requirements for sharps containers, biohazard bags and expired medications.
• May perform sterilization of surgical instruments with autoclave protocol.
• May complete Health Department Reporting for Communicable Diseases

Who We Are Looking For

Education and Experience

• Current National Medical Assistant Certification required
• Current CPR certification
• Diploma or Associate Degree from a Medical Assisting Program

Qualifications

• Passionate about Christian ministry to the underserved and in full agreement with
• Siloam’s mission and core values
• Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
• Computer literacy and familiarity with MS Office products as well as electronic medical records preferred
• Outpatient experience is preferred
• Adherence to OSHA and confidentiality requirements
• Ability to work well in a team setting
• Familiarity with medical terminology is preferred
• Bilingual preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching
• Must be able to lift and/or assist patients (with or without reasonable accommodation)
• Must be able to perform repetitive movements associated with clinical care

Special Conditions of Employment

• Annual TB screenings
• Proof of previous Hepatitis B vaccination, although employee may decline vaccination by signing a declination form

Our Mission 

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable. 

What You'll Do 

The primaryobjectiveof theRN is to collaborate with the larger team to provide patient care through intake, basic triage, onsite diagnostics and treatments, and patient education at the satellite office.Everything is done in the context of whole-person care with a team model. 

Primary Duties and Responsibilities 

• Provides nursing support directly for one specific provider but also for the entire team of providers along with the other nurses.  
• Provides basic triage on a rotating basis, both by phone and in-person to walk-in patients.  
• Performs in-office procedures as needed including HbA1c, blood glucose, strep screen, U/A, pregnancy test, EKGs and audiometry.  
• Provides Vaccines both to private pay individuals and through the Vaccine for Children (VFC) program  
• Provides PO, IM and nebulized medications as needed. Provides IV access on occasion.  
• Performs phlebotomy for in-office laboratory as needed.  
• Collaborates with other members of the Care Team by making phone calls on behalf of the provider to the patient, pharmacy or another physician’s office.  
• Provides patient education according to nurse assessment or direction by provider.  
• Provides patient assessment and follow-up through phone calls  
• May provide health education to Community Health Workers within the Community Health program if designated. 
• May assist with the Refugee Medical Screening program as needed.  May Perform in-office procedures as needed for RMS screening as needed: including HbA1c, blood   
• Delivers care in the manner that preserves patient autonomy, dignity and rights.  
• Performs other clinical duties as assigned such as ordering clinic supplies, reporting to the Health Department, and providing EMR support.  
• Participates in on-going quality improvement (QI) activities within the roles defined above.  

Other Duties 

• May provide health education to community health workers within the Community Health program if designated. 
• May perform quality control measures on equipment if assigned. 
• Performs OSHA requirements for sharps containers, biohazard bags and expired medications. 
• May perform sterilization of surgical instruments with autoclave protocol. 
• May complete Health Department Reporting for Communicable Diseases 

Who We Are Looking For 

Education and Experience 

• CurrentRN licensure 
• CPR certification isrequired 
• 1 year of experience preferred 
• Experience with an EMR (electronic medical record) system as well as MS Office 
• Bilingual (English/Spanish or English/Arabic) is preferred, but notrequired 

Qualifications 

• Able to work independently, think creatively, and troubleshoot problems with little oversight  
• Capable of thinking critically and make decisions with confidence  
• Flexible and able to adapt to changing circumstances  
• Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values  
• Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs  
• Exhibits compassion and respect to patients as well as being personable and outgoing  
• Ability to work independently and problem solve as needed  
• Computer literacy and familiarity with MS Office products as well as electronic medical records preferred  
• Adherence to OSHA and confidentiality requirements  
• Ability to work well in a team setting  
• Familiarity with medical terminology is preferred

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.  
• Prolonged periods of standing, bending, and reaching  
• Must be able to lift and/or assist patients (with or without reasonable accommodation)  
• Must be able to perform repetitive movements associated with clinical care

Special Conditions of Employment  

• Willingness to receive the Hepatitis B vaccination or provide proof of previous immunization  
• Initial TB screening upon hire or proof of TB Screening within the past year

• Simple IRA with employer match up to 3%
• Paid Holidays
• Flexible schedule
• Limited weekends
• Diverse team and patient population

• Provide compassionate, respectful, direct spiritual care to Siloam patients from diverse ethnic and faith backgrounds through consultations requested by the clinical team as well as through proactive engagement with patients in clinic
• Offer ongoing ministry of presence, encouragement, counsel, and prayer with/for staff and volunteers
• Recruit and maintain a cadre of Spiritual Care Volunteers (SCV) to also provide the above consultations and ministries, with the goal of having a Spiritual Care Volunteer provider available at each location for every shift.
• Organize and/or conduct periodic spiritual care trainings for patient-facing staff to improve their ability to provide quality spiritual care to patients
• Lead SCV team to coordinate with church partners, Director of Engagement, Community Health team, Spiritual Care Volunteers, local pastors, and others to assist patients in connecting with local congregations for ongoing spiritual growth.
• Oversee regular rhythms of prayer for staff and volunteers to include daily weekday morning prayer and First Friday prayer

• Guide, track, and manage process metrics, quality metrics, and outcome metrics that measure the effectiveness of the spiritual care referral process, the quality of these consultations, and the extent to which spiritual care consultations yield improved outcomes for patients
• Contribute towards the culture and direction of the organization as a member of the COR Team (Connection, Opportunity, Respect) and by attending Staff and Culture Committee meetings when periodic updates are requested.
• Manage Siloam’s Spiritual Care Volunteer program by:
  • Working with the Director of Engagement, Volunteer Coordinator, and Community Health team to recruit a pool of Spiritual Care Volunteers from current church partners and churches already serving Siloam’s patient community
  • Vetting and training all Spiritual Care Volunteers, including pastoral caregivers, intercessors, and spiritual directors and providing regular evaluations of each volunteer. 
• Participate in on-going quality improvement (QI) activities as indicated above

• Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
• Spanish or Arabic language fluency preferred (bilingual)
• Experience with cross cultural ministry and using interpreters strongly preferred
• Bachelor’s degree required; Masters level training and/or ordination preferred
• Additional training in chaplaincy and/or behavioral health preferred
• Demonstrated ability to work within an ecumenical, nondenominational context